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We were in the unfortunate position to have to fly a family member very quickly from a tiny Bahamas island to Houston due to a terrible injury. The team at MTI 24/7 not only worked diligently to get a flight for her in less than 24 hours but had to do so while working around a local holiday. Armando was on top of it, keeping us updated while permits and crews were being secured but also every step of the way during the transfer. The service was first class with door-to-door transfers and the medics were professional and amazing. The patient who was scared and in a tremendous amount of pain said she felt safe and very cared for in a very scary situation. We cannot recommend this service enough. If you are in the unfortunate situation where a medjet is needed - this is the one to use.

MTI 24/7 team were absolutely brilliant through the whole process of getting my mum back home. They were very professional, compassionate and attentive and there was always someone available who knew our case 24/7. At very short notice they were able to send a local doctor to us to assess my mum for being 'fit to fly'. For the travel mission back home, they provided a paramedic who visited the day before the flight and journeyed with my mum the entire time, including ambulances at both the start and end of the journey. He was exceptional in his care and attention to my mum and she was very impressed with the support she received. If you're in the unfortunate situation of needing a medical escort as we were, I would have no hesitation in recommending MTI 24/7. Of course, it's an expensive business if you don't have travel insurance but they have incredible networks and connections to medical staff around the world and can make what seems impossible possible. We'll always be grateful for them being there for us.

In the middle of the scariest time of our lives, we found our saviours in MTI 24/7. With just one phone call, they immediately worked to get a team to us the next day. Nurse Greta and Dr Stephen were phenomenal from start to finish, keeping me calm and reassuring me that everything would be okay. Captain Rod and Captain Martin, with their thick Aussie accents, gave me an overwhelming sense of relief. When I shook their hands and thanked them, I knew at that exact moment we were finally going home—to Australian soil. The communication from Shane, Ellie, and the entire team was absolutely incredible. I always knew exactly what was happening and when. I could even track the flight, which provided an extra layer of reassurance. After reaching out to multiple companies to bring my mum home from Indonesia to Australia, MTI 24/7 was by far the quickest, most efficient, and easiest to deal with. We are forever grateful for the incredible assistance and the miracle they made possible.

My dad took a pretty bad fall while in Mexico and had to get emergency spinal cord surgery, so we had to bring him back to the USA as soon as possible. I had no idea air ambulances even existed (aside from helicopters) so I was very blessed when I came across MTI 24/7. They were so patient while they answered all my questions via email and phone calls late at night. They truly took care of everything with their bedside-to-bedside service. Throughout this whole mission they were very friendly, responsive, cooperate and patient. My family is forever grateful for helping us save my dad's life, THANK YOU!

A logistics lifeline when we needed it the most. The team were professional and calm at all times and we were super grateful for the support to get our 21 year old returned to Australia from Myoko Japan after a serious skiing accident. The language barrier impacted the efficiency of communication, but we all got there in the end. Highly recommend MTI 24/7 if you are unfortunately dealing with the epic stress of international medical evaluation logistics for a loved one.