YOUR VOICE SHAPES OUR JOURNEY TOWARD EXCELLENCE

My dad took a pretty bad fall while in Mexico and had to get emergency spinal cord surgery, so we had to bring him back to the USA as soon as possible.

I had no idea air ambulances even existed (aside from helicopters) so I was very blessed when I came across MTI 24/7. They were so patient while they answered all my questions via email and phone calls late at night. They truly took care of everything with their bedside-to-bedside service. Throughout this whole mission they were very friendly, responsive, cooperate and patient. My family is forever grateful for helping us save my dad's life, THANK YOU!

A logistics lifeline when we needed it the most. The team were professional and calm at all times and we were super grateful for the support to get our 21 year old returned to Australia from Myoko Japan after a serious skiing accident.
The language barrier impacted the efficacy of communication, but we all got there in the end. Highly recommend MTI 24/7 if you are unfortunately dealing with the epic stress of international medical evaluation logistics for a loved one.

After battling the travel insurance company regarding my father's medical travel arrangements, and having dates and plans changed on us at the last minute, I was monumentally frustrated. The night before his travel date, we were still awaiting final details. I had called multiple times throughout the day to get info, only to be put on long holds and be told conflicting information about the forthcoming plans.

At 11pm, the insurance company called to tell us they could no longer accommodate him as planned and offered a new date 4 days later, on a route that would take him from the Caribbean to Canada, with a long overnight layover, and a red-eye flight from Canada to our final Southwest destination. Being that my father was not fit to fly in that scenario (his doctor agreed), and the fact that even this flight/date was not guaranteed, I decided to take matters into my own hands.

From the moment I called MTI 24/7 Service, at 12am, mind you, I knew my father would be well taken care of. They explained their services in clear terms, laid out all feasible options, and told me that they would have a bid by the time I woke in the morning. Lo and behold, when I awoke at 7am, the email with all the details was waiting for me (it was sent at 5:30am)! I was still in the process of investigating other companies, but MTI 24/7 was always the most prompt to respond, never had me on long holds and quickly mobilized their team. They realized a plane currently in Miami needed to be moved to the West Coast, to accommodate a patient later in the week. Because of this, they not only offered a discount to the initial bid, they also offered to travel my father out the next day.

In less than 24 hours, they organized the plane/crew, all ground transport, the air medical team, the receiving hospital and coordinated the medical handover between his doctor in the Caribbean and his treatment team in Arizona. Even as the workday progressed, and my initial rep had to hand over the case to the next person, then the next, I never had to re-explain any aspect of his transport or care. Each rep was effectively briefed prior to any handover. The medical transport team arrived bang on time and kept me informed every step of the way, from takeoff through to my father's final destination. The entire team was kind, caring, effective and efficient, all crucial in such a sensitive situation. I highly recommend MTI 24/7 and encourage anyone who needs medical transport to use their services. They were incredible. 

Thanks again for all your help in flying Mary from Vancouver to Erie. She has been in St. Vincent’s Hospital here since Sunday night and is slowly progressing toward recovery. It’s an enormous relief to have her here.

My brother is on his way here. I would like to thank you and the team for your support. I know that I called hundreds of times, but your guys were patient and listened and supported me and answered all of my questions. I am very appreciative of all of you.

Great end-to-end medical transport experience with a complex case: pick up and drop from multiple locations + coast-to-coast flight + disabled patients.

You all worked so hard on behalf of my husband and our family and made this impossible mission possible!

Since I wasn't able to travel to Poland sooner, to me, each day apart from my injured husband seems to be a very long time. I am very grateful that you forgive me and give me your understanding and support.

Now that Rich is here, I am able to watch every change of expression, every tiny wiggle of a finger, and every tiny pull of muscles. Thank you for letting me have these joyful moments this soon.

Thank you Oscar! I was meaning to send you and your team an email. I am grateful for your air ambulance service safely and professionally transporting my mother out of Beijing China and to Boston, Massachusetts in the United States.

She was happy the crew spoke English and shared stories for the long trips with 4 fuel stops. I loved getting the email updates before and after each stop including the estimated time of arrival. The ground transportation was coordinated well too. Please let everyone know she has now been transported to skilled nursing and rehabilitation to get some strength back. Next trip, we would recommend getting trip insurance but not having it, we were grateful to find your service through a friend who is a travel agent.